Privacy Policy
Introduction
Auxulity Inc. (“we,” “us,” or “our”) takes your privacy seriously. This Privacy Policy (“Privacy Policy”) outlines our data protection practices and explains the types of information we may collect when you install and/or use the My Universal TV Remote Control mobile application (“the App,” “our App”).
When we refer to personal data (or personal information), we mean any information related to a natural person that can be directly or indirectly identified, particularly by reference to such data.
Our Privacy Policy is applicable to all users and individuals who access the App (“Users”).
For GDPR purposes, we act as the data controller unless otherwise specified.
Data Processing
Various types of information undergo processing.
Functional Information
When utilizing the app, certain personal data is collected and processed to ensure the app's functionality and service provision.
Activity Information
Data directly associated with your app usage, such as document analysis details and access to editing tools. While technical access to your camera roll may be necessary for document analysis, we do not collect, store, or utilize the data within it. All scanned documents remain locally stored on your device and are inaccessible to us or any third party.
Contact Information
Details provided by you when contacting us via email or support forms, including name, email address, and message content. This information is stored and processed by our cloud storage provider for effective communication and service delivery.
Automatically Processed Information
Certain information regarding your device and user behavior is automatically processed during app usage.
Device Details
Technical specifications about your device, internet connection, and location are collected for analytical purposes and to enhance user experience.
Device Identifiers
Unique identifiers associated with your device enable personalized content and ads.
Application Information
Data about the app itself, including name, version, and properties, is used for analysis.
Cookies and Similar Technologies
Technologies like cookies, pixels, and web beacons may be utilized to optimize app performance and user experience.
Log File Information
Details about app usage, interactions, and analytics are automatically recorded.
Ad-Related Information
Data related to ads served within the app, including ad type, placement, and user responses.
In-App Events
Recorded activities within the app, such as tutorial progress and in-app purchases.
Payment Information
Billing and payment processing for in-app purchases are managed by our e-commerce providers (Apple, Google), ensuring the security of your personal information. We do not have access to your credit or debit card details.
Information Provided by Users
We encourage users to provide reference materials to aid in enhancing our app's processing technologies and services. Your collaboration is crucial for improving our methods and overall user experience.
The purposes of processing your personal data
Our objective is to continuously enhance our App and provide you with enriched experiences. To achieve this, we utilize your information for the following purposes:
- Service provision: We utilize functional and automatically processed information to deliver the services you request.
- App improvement and monitoring: Through analysis of automatically processed information, we gain insights into user behavior, identify technical issues, and enhance the performance of our App.
- Personalized advertising: Leveraging automatically processed information, we tailor ads and content to your preferences, delivering personalized marketing materials.
- Communication: We use your information to engage with you through newsletters, gather feedback on your App experience, and keep you informed about our policies and updates.
- Fraud prevention and law enforcement: We strive to maintain a spam-free and secure environment within our App. Your information may be used to detect and investigate fraudulent activities, security breaches, and ensure compliance with our Terms of Use.
Should any new purposes for processing your personal data arise, we will notify you by updating this Privacy Policy accordingly.
Sharing your information
Your information will be shared with third parties only as described in this Privacy Policy. We adhere to the U.S. Digital Advertising Alliance’s Self-Regulatory Principles for the Mobile Environment.
When integrating external services, we carefully select third-party providers that ensure the implementation of necessary technical and organizational measures to protect user personal data. However, we cannot guarantee the security of information transmitted to such third parties. We are not responsible for any accidental loss or unauthorized access to your personal data resulting from third-party faults.
We do not rent or sell your personal data to third parties. However, we may share information such as log files, device identifiers, and location data with third-party organizations that provide automatic data processing technologies for the App. We have no control over the tracking technologies used by these third parties or their usage.
Furthermore, we may share certain information, including cookie data, with third-party advertising partners. This enables third-party ad networks to deliver targeted advertisements they believe will be of interest to you.
To support us in delivering and improving our services, we may engage the following third-party service providers:
If you wish to delve deeper into these services and explore their privacy options (including opting out), please refer to the respective websites and privacy policies. We cannot be held responsible for any misuse of your personal data by the aforementioned third parties contrary to our instructions.
Our App may contain links to third-party websites/services, or you may access the App through a third-party platform. We do not oversee the privacy practices of these third-party platforms or services linked to or from our App, including the information or content they contain.
We may disclose your personal information in cases of necessity, public interest, or other unforeseen circumstances:
- as required by law;
- when we believe, in good faith, that disclosure is essential to protect our rights, ensure your safety or the safety of others, investigate fraud, or respond to a governmental request;
- in the event of a merger, acquisition, or asset sale involving all or part of our assets. In such instances, you will be notified via email and/or a prominent notice in our App about any change in ownership or the usage of your personal information, along with any choices you may have regarding your personal data.
International data transfers
Our operations span borders, serving users globally.
We and third-party entities handling automatic data processing or our advertising partners may transfer information across borders, from your location to various countries or jurisdictions.
For users in regions with different data processing laws, such as the EU, note that we may transfer information, including personal data, to countries with different data protection laws.
Your personal information may be transferred internationally, where data protection laws may not offer the same level of protection.
We ensure recipients of personal data provide adequate protection. By using the App, you consent to such transfers.
For data storage, we use hosting organizations. We encrypt your data before transmitting it and work only with secure hosting providers.
Data retention and your rights
We retain your personal data as long as needed for the App's functionality and to meet legal requirements. If you wish to stop using our services and erase your data, you can request account closure.
However, some data may be kept for legal or safety reasons, such as tax or fraud prevention.
Your rights under data protection laws
You have rights over your personal data:
- Access and Portability.
Request copies of your data. - Correction.
Ask to update or correct your data. - Deletion.
Request to delete some or all of your data. - Processing Restriction.
Limit how your data is used.
To exercise these rights, contact us at app@auxility.ca.
Please note, these rights apply only to data we physically store.
For automated data processing, you may object in certain cases. If your data is used for marketing, you can request it to stop. Contact listed third-party services for instructions on objecting to data processing. They usually provide clear guidance on their privacy pages.
How to opt out
Opting out of marketing tracking
If you prefer not to have third-party service providers personalize ads based on your interests, please follow these instructions:
On your iOS device, go to Settings > Privacy > Advertising and select "Limit Ad Tracking." For more information, visit: https://support.apple.com/en-us/HT202074;
On your Android device, go to Settings > Google > Ads and choose "Opt out of Ad Personalization".
Alternatively, you can visit: https://youradchoices.com for the same purpose.
Please note that opting out of certain interest-based advertising does not prevent you from receiving contextual ads based on other non-personal information, such as ads related to the content of other digital products you use.
Opting out of Location Data Processing
If you wish to prevent third-party service providers from using your precise location data or street-level location information, please follow these steps:
For iOS 11 or later: Turn off Location Services for the relevant app in Settings > Privacy > Location Services. Then select the app and set "Share My Location" to "Never." For more information, visit: https://support.apple.com/en-us/HT203033.
For Android 5.0 or later: Turn off Location for the relevant app in Settings > Apps > [applicable app] > Permissions > Location. Then disable the "Location" option.
Security
Ensuring the security of your personal information is a top priority for us. We adhere to industry-standard practices to protect your personal data during transmission and storage.
We implement reasonable and appropriate measures to safeguard personal information from loss, misuse, unauthorized access, disclosure, alteration, and destruction, taking into account the risks involved and the nature of the data.
Our technical and organizational measures are designed to uphold data protection principles, such as data minimization, effectively integrating necessary safeguards into our processing. We aim to encrypt your personal data using robust encryption algorithms, including hashing whenever possible.
While we strive to protect your personal data, no method of transmission or storage over the Internet is completely secure. In the event of a security breach compromising your personal information, we will promptly notify you in accordance with applicable law.
If you have any security-related questions about our app, please contact us via the email or contact form provided below.
Children’s privacy
Our app is not intended for children under 14 years old. Therefore, we do not knowingly collect or solicit personal information from children under 14. If you are under 14, please refrain from using or providing any information through our app or its features. Do not disclose any personal information, including your email address.
If we discover that we have inadvertently collected personal information from a child under 14 without parental consent, we will promptly delete it. If you believe we may have collected information from or about a child under 14, please contact us.
How to contact us
For inquiries regarding this Privacy Policy, please don't hesitate to reach out to us via app@auxility.ca.